International BPO Executive

Responsibilities

Handling Inbound calls

Be Focused on achieving SLA defined by the project

Need work in coordination with Sales Team, Account Department and the Lodges

Updating trackers on daily basis

Previous voice experience preferred

Visualizing, planning and achieving improvement in team productivity

Coach and help team members whenever required

Maintain healthy group dynamics

Should be flexible to work as per Process/Team Requirements

Coordinate with internal and external customers as necessary

Should be Familiarize with customer needs, specifications, design targets, the development process, design

standards, techniques and tools to support task performance

Maintain and update internal reports

Skill Required

Good Facilitation Skills, Strong Verbal and written communication.

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

Possess excellent interpersonal skills, Open to all available Shifts, working on weekends