International Customer Service Executive

 Job Description – International Chat Process (Customer Service – Telecom)

Company Overview We are a leading telecom customer service provider, offering world-class support to international clients. We are looking for enthusiastic professionals to join our International Chat Process team.

• 📋 Role: Customer Service Executive – International Chat (Telecom Process)
• 🌍 Location Malad, Mumbai
• 🕒 Shift Timing UK Shift: 12:30 PM – 3:30 AM IST
• 📅 Work Schedule5 days working
• 2 rotational offs
• One-way cab facility provided

• 🎯 Key Responsibilities Handle customer queries via chat for telecom services in the international market.
• Provide accurate information and resolve issues efficiently.
• Ensure high levels of customer satisfaction and adhere to process guidelines.
• Maintain professionalism and empathy while interacting with customers.
• Document interactions and escalate unresolved issues when necessary.

• ✅ Eligibility Criteria Minimum 6 months of on-paper experience in an International BPO (customer service/chat process).
• Excellent written communication skills in English.
• Strong problem-solving and customer-handling skills.
• Ability to work in rotational offs and UK shift timings.
• Immediate joiners preferred.

• 🎁 Benefits Competitive salary package.
• One-way cab facility.
• Opportunity to work with a global telecom brand.
• Growth and career advancement in international customer service.

• Contact
• HR Janhavi
• 8451087856