International Voice Process Agent

Role: Client Relations Executive

Department: Client Relations

Experience Required: Min 1 year and above

Working Days: 5 Days (Any 2 rotational week-off)

Shift Timings: Rotational Timings

Location: On-site – Goregaon, Mumbai

Salary Range: 4.2L to 4.8L

Job Overview :

The International Client Service Executive will be responsible for managing and nurturing relationships with global clients, ensuring top-quality service delivery, and maintaining service-level agreements (SLAs).

Job Description: (International Client Service Executive):

Handling client through Email/call.

Act as POC to client account management Maintain SLA according to client needs and objectives Building new business relationships internationally.

Develop a trusted advisor relationship within key account clients.

Upselling and cross-selling products or services.

Coordinate internally with cross-functional teams to ensure seamless service delivery.

Qualifications and Skills:

Any Graduate Good Written and Verbal English Proficiency in MS Office tools and CRM software Halo