International Voice Process Agent

• Customer Interaction: Manage calls from international customers regarding queries, complaints, and support requests.
• Issue Resolution: Troubleshoot problems, offer solutions, and escalate complex cases.
• Information Delivery: Provide accurate details about products/services.
• Record Keeping: Update customer account info and call details in the system.
• Quality & Targets: Adhere to quality standards, meet performance metrics (AHT, CSAT, etc.), and follow company policies. 

Essential Skills & Qualifications:

• Communication: Excellent spoken English is mandatory.
• Customer Service: Strong service orientation, empathy, and problem-solving.
• Adaptability: Ability to work in a fast-paced, rotational/night shift environment.
• Technical: Basic computer knowledge and typing skills.
• Mindset: Goal-oriented, calm under pressure, and able to handle irate customers. 

Typical Environment:

• Business Process Outsourcing (BPO) / Call Centers.
• Rotational shifts (often nights for US/UK markets).
• Performance-driven with high call volumes