International Voice Process Agent

We are hiring Customer Service Executive to support US-based healthcare providers in

completing their onboarding and account activation process. This role involves outbound

calling, document follow-ups, CRM updates, and ensuring compliance-driven onboarding.

This is an excellent opportunity for candidates with BPO/customer service experience who

want to build a career in US healthcare operations.

Key Responsibilities

• Make outbound calls to US-based healthcare practitioners regarding pending

onboarding documents

• Explain documentation requirements clearly and professionally

• Perform timely follow-ups via calls and voicemail

• Update and maintain accurate records in CRM systems

• Track document status and ensure timely account activation

• Escalate cases as per defined process guidelines

• Adhere to data confidentiality and compliance standards

Required Skills

Must Have

• Strong verbal communication skills in English

• Confidence in outbound calling and customer interaction

• Basic knowledge or exposure to CRM tools

• Willingness to work US night shifts

• Comfortable with work-from-office setup

Good to Have

• Experience in US healthcare, insurance, or onboarding processes

• Prior experience with Salesforce, Dialpad, or similar tools

• Experience in documentation, verification, or compliance processes

Shift Details

• Shift Timing: 8:00 PM – 5:00 AM IST

• Weekly Offs: Sunday fixed off; alternate Saturdays working

Who Can Apply

• Graduates / Undergraduates with customer service or BPO experience

• Freshers with strong communication skills and willingness to learn

What We Offer

• Structured training and OJT support

• Stable night-shift role in US healthcare domain

• Performance-based growth opportunities

• Professional and process-driven work environment