IT Executive (Cloud Services)

Role Overview:

The IT Executive will be responsible for coordinating with cloud service vendors, managing IT assets, and supporting the implementation of technology solutions. The role involves vendor communication, cloud subscription management, troubleshooting coordination, and maintaining system uptime across departments.

Key Responsibilities:

·      Coordinate with cloud service vendors (Google Workspace, Microsoft 365, CRM, ERP, etc.) for renewals, troubleshooting, and support issues.

·      Manage and track IT-related contracts, licenses, and service-level agreements.

·      Assist in user setup, account creation, and permission management for cloud platforms.

·      Liaise with IT vendors for hardware procurement, installation, and maintenance.

·      Monitor data backups, system updates, and ensure data security compliance.

·      Provide first-level technical support and escalate issues to respective vendors when required.

·      Maintain documentation for IT assets, software subscriptions, and configuration records.

·      Assist management in evaluating and implementing new technology solutions for business operations.

·      Support internal teams with access, connectivity, and device troubleshooting as needed.

Required Skills & Competencies:

·      Strong understanding of cloud-based platforms (Google Workspace, Microsoft 365, AWS, etc.).

·      Experience coordinating with IT and software vendors for support and billing issues.

·      Basic networking, troubleshooting, and data security knowledge.

·      Ability to manage multiple vendors and follow up efficiently.

Qualifications:

·      Bachelor’s degree in IT, Computer Science, or related field.

·      2–5 years of relevant experience in IT coordination, vendor management, or system administration.

·      Experience with cloud service management and software licensing preferred.