Key Account Manager

• Manage and maintain relationships with key and high-value travel agent accounts.

• Ensure consistent client engagement through daily calls and follow-ups. 

• Drive repeat visa applications, re-application cycles, upselling, and cross-selling opportunities.

• Develop and execute retention strategies for high-value and high-frequency clients.

• Handle client escalations and resolve service-related issues. 

• Identify and revive inactive or low-engagement accounts. 

• Maintain dashboards, performance trackers, and portfolio analytics. 

• Coordinate with internal operations and business teams for seamless service delivery.

• Build long-term relationships with key clients and ensure high satisfaction levels.