Lead Generation Coordinator

Vinanti Auto Exclusive Car Dealership is seeking a professional, energetic, and customer-focused Lead Generation Receptionist to serve as the first point of contact for our showroom and inbound inquiries. This role is critical to driving sales growth by capturing, qualifying, and routing customer leads while delivering an exceptional first impression of the Vinanti Auto brand.

• Key ResponsibilitiesGreet showroom visitors warmly and professionally, creating a premium customer experience
• Answer incoming phone calls, emails, website inquiries, and social media messages promptly
• Capture and accurately record customer information and vehicle interests in the CRM system
• Qualify leads and schedule appointments for the sales team
• Follow up with prospective customers via phone, text, and email to nurture leads
• Maintain organized records of all customer interactions and lead activity
• Support sales and marketing campaigns by tracking lead sources and outcomes
• Coordinate with sales managers and consultants to ensure smooth handoff of leads
• Maintain a clean, welcoming front desk and showroom atmosphere
• Required QualificationsHigh school diploma or equivalent (college coursework a plus)
• Previous receptionist, call center, customer service, or lead generation experience preferred
• Strong verbal and written communication skills
• Professional appearance and positive attitude
• Comfortable using CRM systems, phones, and basic computer applications
• Ability to multitask and stay organized in a fast-paced environment
• Desired Skills & TraitsSales-oriented mindset with a focus on conversions
• Excellent listening and interpersonal skills
• Reliable, punctual, and detail-oriented
• Passion for luxury or exclusive vehicles is a plus
• Ability to handle objections and customer questions confidently
• Performance Metrics (KPIs)Number of leads captured and qualified
• Appointment set and show rates
• Follow-up response time
• Customer satisfaction and professionalism
• Compensation & BenefitsCompetitive hourly pay + performance-based incentives
• Employee discounts and dealership perks
• Opportunities for growth within the sales or marketing team