Maintenance Supervisor

Job Title: TMS Supervisor – Domestic Maintenance Services

Location: Powai  Mumbai

Working Days & Hours: Monday to Saturday | 9:30 AM – 6:30 PM

Preferred candidates residing in Powai, Mumbai and owning a two-wheeler (bike) for faster field movement.

Job Summary

The TMS Supervisor will be responsible for managing on-site maintenance visits to expat homes and ensuring smooth, professional execution of all technician and vendor activities.

The role requires a smart, well-presented, professional individual who can speak and read English, communicate with expat clients, and ensure work is completed with high quality and safety standards.

This is a field-based position involving daily travel to client properties.

Key Responsibilities

On-Site Supervision

• Visit expat client homes to supervise maintenance work carried out by technicians and vendors.
• Ensure all work — electrical, plumbing, AC, carpentry, appliance repair, etc. — is done properly, safely, and professionally.
• Monitor technician behavior, dress code, professionalism, and work quality.
• Confirm job completion and satisfaction with client before closing the visit.

Client Interaction & Coordination

• Communicate politely and professionally with expat clients.
• Understand client requests and convey them clearly to the TMS executives.
• Handle small issues on the spot and escalate larger concerns to the TMS executive.

Vendor / Technician Management

• Coordinate vendor visits, manage schedules, and follow up for timely arrival.
• Ensure correct troubleshooting, billing transparency, and genuine work by vendors.
• Maintain discipline, punctuality, and proper conduct among all technicians.

Reporting & Documentation

• Maintain visit logs, before/after photos, service reports, and feedback records.
• Update daily status reports and share with the TMS team.
• Track pending issues and ensure timely resolution.

Quality Control

• Conduct periodic checks on recurring maintenance items (AC servicing cycles, filter cleaning, water heater inspections, etc.).
• Ensure clients receive clean, safe, and efficient service at all times.
• Maintain Relomi’s service standards consistently across all visits.

Required Skills & Qualifications

• Minimum 2–4 years' experience in field operations, facility management, home services, or hospitality maintenance supervision.
• Must be able to speak and read English clearly.
• Smart, well-presented, polite, and professional personality.
• Strong coordination and supervision skills.
• Basic understanding of household maintenance (plumbing, electrical, AC, etc.).
• Ability to manage technicians and vendors effectively.
• Good reporting skills (WhatsApp updates, Excel, service logs).
• Ability to travel daily to client locations.
• High integrity, reliability, and client service mindset.

About the Company

·      Relomi Corporate Services LLP provides end-to-end relocation, serviced apartment, car rental, and corporate support services to Japanese and multinational companies across India.

·      Through our TMS (Technical Maintenance Services) division, we offer professional domestic maintenance solutions — including electrical, plumbing, AC servicing, carpentry, handyman work, appliance servicing, and society coordination — exclusively to expat clients staying in premium residences.

·      With 60+ skilled staff including Japanese nationals and Japanese-speaking Indian professionals, Relomi is known for exceptional service quality, professionalism, and trust.