Office Assistant

Candidate should be proficient in MS Office, Excel, Power Point..should be able to follow up on the orders and payment. Need to have good communication skills.

E-commerce Operations & Order Fulfilment Executive

(You can also call it Retail Operations Executive – Website Orders)

🔹 What this person will actually handle (clearly defined)

1️⃣ Website & Order Management

Monitor incoming orders from the website

Verify product, quantity, grade (oil / oleoresin)

Coordinate with internal stock / warehouse

2️⃣ Billing & Documentation

Generate invoices

Prepare packing lists

Ensure correct batch / COA linkage (if required)

3️⃣ Dispatch & Logistics

Coordinate with courier partners

Ensure correct product is packed (no mix-ups)

Track shipments and update customers

Handle delivery issues, delays, returns

4️⃣ Quality & Accuracy Control (very important)

Double-check product name, oil type, and variant

Ensure no wrong oil / oleoresin goes out

Follow a checklist before dispatch

5️⃣ Customer Communication

Call or message customers for:

Order confirmation

Delivery updates

Feedback / reviews after delivery

Handle basic customer queries politely

🔹 What kind of person you need (profile)

✅ Background

Experience in e-commerce operations, order processing, or back-office operations

Bonus if they’ve worked with:

FMCG

Chemicals

Ingredients

Pharma / cosmetics

✅ Skills

Very detail-oriented

Comfortable with:

Invoicing

Excel

Courier portals

Website order dashboards

Clear spoken communication (Hindi + English)

✅ Nature (this matters more than degree)

Calm, organised, process-driven

Responsible and methodical

SOPs1careless or rushed

Comfortable following SOPs