Operation Executive Housekeeping Background

Responsibilities:

- Service Delivery: Assist in managing and monitoring soft services, ensuring high standards of cleanliness, hygiene, and customer satisfaction.

- Vendor Management: Coordinate with vendors and contractors to ensure timely delivery of services.

- Issue Resolution: Troubleshoot and resolve issues related to soft services, escalating complex problems as needed.

- Documentation: Maintain records and reports on service delivery, incidents, and performance metrics.

- Customer Service: Interact with employees and visitors, addressing their needs and concerns regarding soft services.

- Process Improvement: Identify opportunities to improve service delivery and suggest enhancements.

- Ensure high-quality soft services that meet client expectations.

- Improve customer satisfaction and service delivery efficiency.

- Support the facility management team in maintaining a safe and healthy environment.