Operations Executive

Job Title: Operations ExecutiveExperience Required: 2–3 Years

Location: Mumbai (Onsite – Malad West)

Office Address:

Malad West, Near Subway,

Mumbai – 400064

Employment Type: Full-time

Job OverviewWe are looking for a proactive, detail-oriented Operations Executive to manage day-to-day operations and serve as a key liaison between students, parents, and teachers. The role involves strong coordination, communication, and problem-solving skills to ensure smooth operations, high academic standards, and excellent client experience.

This position also includes teacher management, including onboarding, coordination, training support, and evaluation of teaching quality.

• Key ResponsibilitiesClient & Stakeholder ManagementAct as the primary point of contact for students, parents, and teachers
• Handle queries, concerns, and follow-ups professionally and within timelines
• Ensure smooth onboarding and continuous support for students and parents
• Maintain accurate records of student data, attendance, feedback, and communication
• Teacher Management & Academic OperationsBuild, manage, and maintain a qualified teacher pool as per academic needs
• Coordinate teacher hiring, onboarding, and documentation
• Plan and support teacher orientation and training sessions
• Evaluate teaching quality through feedback, reviews, and academic outcomes
• Ensure adherence to academic standards and operational guidelines
• Act as a bridge between teachers and management for smooth coordination
• Operations & CoordinationCoordinate class schedules, demo sessions, meetings, and academic activities
• Ensure timely class execution and teacher availability
• Proactively resolve operational and service-related issues
• Prepare basic MIS and operational reports for management
• Support internal teams to improve processes and overall client experience
• Required Skills & Qualifications2–3 years of experience in operations, client servicing, academic coordination, or education management
• Prior experience in education, edtech, training institutes, or coaching centers preferred
• Strong verbal and written communication skills
• Excellent coordination, follow-up, and organizational abilities
• Ability to manage multiple stakeholders with empathy and professionalism
• Proficiency in MS Office / Google Workspace
• Problem-solving and detail-oriented mindset
• Preferred AttributesClient-focused and service-oriented attitude
• Calm and composed under pressure
• Ability to work independently and in a fast-paced environment
• Strong decision-making skills
• Passion for education and quality delivery
• What We OfferGrowth-oriented work environment
• Opportunity to work closely with educators, students, and parents
• Exposure to teacher development and academic quality management
• Supportive and collaborative team culture