Designation: Operations Executive

Working days: 6 days working

Location: SimplyTrip Mobility Solutions Pvt. Ltd., 222, Ajmera Sikova, off Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086 ( https://maps.app.goo.gl/jNAj4PSRA8LEC7fV9)

Role Overview:

The Operations Executive will play a crucial role in ensuring smooth day-to-day operations by coordinating with vendors, drivers, and internal teams. This role requires strong organizational skills, effective communication, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Booking Management:

• Send booking details to assigned vendors promptly.Ensure all booking iterations are updated accurately and communicated effectively.
• Follow up with the Sales Executives to ensure timely payments are received from customers.
• Share driver and vehicle details with customers.

Vendor & Driver Communication and Coordination:

• Brief vendors about booking details, special requests, and customer expectations.
• Conduct driver briefings to ensure service quality, route clarity, and adherence to SimplyTrip's standards.
• Monitor the Vendors WhatsApp group to track updates, resolve queries, and maintain smooth communication.
• Provide trip-related details to drivers to ensure smooth execution.

Complaint Management:

• Coordinate with vendors and drivers to provide swift resolutions to complaints.
• Maintain strong relationships with vendors & drivers to ensure continued partnership and to be able to provide effective resolutions to customer complaints.
• Take preventive actions to minimize customer complaints by ensuring all operational aspects are managed proactively.

Payment Management:

• Conduct final payment checks for upcoming trips to ensure all payments are receivedProcess vendor payments accurately and on time.