The Outlet Manager oversees daily restaurant operations, ensuring sanitation standards and peak performance during busy periods. They manage budgets, resolve customer issues, and supervise staff. This role involves maintaining vendor relations, implementing improvements, and ensuring compliance with policies. Effective communication, problem-solving, and leadership skills are essential.

Communication: Excellent verbal and written communication skills for interacting with internal teams, customers, and vendors.

Customer Service: Strong customer orientation to prioritize guest satisfaction and resolve hospitality issues promptly.

Stress Management: Ability to handle high workloads and diverse scenarios with resilience.

Time Management: Organizational skills to prioritize tasks effectively and multitask in a fast-paced environment.

Teamwork: Capacity to collaborate with and support the team, including willingness to work overtime and flexible shifts.

Problem-Solving: Innovative thinking to approach challenges from different angles and find timely solutions.

Emotional Intelligence: Cultural sensitivity and understanding of human behaviour to foster positive relationships with colleagues and customers.

Leadership: Ability to supervise and motivate staff, mediate employee grievances, and maintain a cohesive team environment.

Financial Management: Skills in budget planning, cost control, and cash management to maximize profitability.

Adaptability: Flexibility to adapt to changing circumstances and implement improvements