Phone Banking Officer

Phone Banking Officer(Inbound Voice) Mumbai

Kindly fill the form -   https://forms.gle/Ye5S8kAuBCsL8rkX6

• Experience-     0 to 10 yrs
• Max Age -        32 yrs
• Ctc-       3 lpa to 5.5 Lpa
• Job Location- Andheri E, Mumbai

Job Role:·        

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• ·         Raise Request & Complaints on behalf of the customer in the CRM tool.
• ·         Generate leads and educate customers about new products & their benefits.
• ·         Maintain and adhere to compliance guidelines
• ·         Capture problem indicators, highlight and suggest improvement
• ·         Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• ·         Maintain adequate knowledge levels on products, processes and systems used
• ·         Ensure sales target are met·   

Skills Required:

• o    Excellent verbal communication skills
• o    Ability to comprehend, capture as well as interpret basic customer information
• o    Strong customer service focus
• o    Knowledge of Banking / Credit cards preferred

• Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm (Any 9 hours).
• Languages Required: Excellent English + Hindi (compulsory).
•  Academics needs to be first class in 10th,12th and Graduation.
•   Candidates need to be residing (Dadar to Mira - Bhayandar) (Ghatkopar to Varsova)
• Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
• Education: Graduates (Any stream)