Phone Banking Officer
Qween Network
Phone Banking Officer
Qween Network
Mumbai/Bombay
₹20,000 - ₹40,000 monthly
Fixed
₹20000 - ₹40000
Earning Potential
₹40,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
2 applicants
Job Description
Key Responsibilities:
- Understand the Role Context Nature of Work: Inbound contact center (80 to100 calls/day) role.
- Focused on customer service, query resolution, and cross-sell/up-sell of banking products.
- 50% Sales and 50% customer service
- Key Objective: Deliver superior customer experience and drive sales effectiveness.
- Location: Vile Parle , Mumbai (on-site)
- Customer Service.Shift: 24/7 rotational shifts (for female employees: 6:30 AM 9:30 PM). 5 days working, 2 days off (rotational week offs, no fixed Saturday/Sunday off). No transport provided.
Role Proficiencies:
- Education: Candidate must be a Graduate or Postgraduate from a recognized institution. Currently hiring Postgraduates (fresher or experienced) and Graduates with a minimum of 2 years of experience.
- Language Skills: Fluency in English and local language.
- Credit score of 700 is required.
Job role
Work location
Mumbai, Maharashtra, India
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Customer service, Telecalling - Customer Service, Customer Relations, Upselling, Cross selling, Telesales, International calling, Call handling, Handling escalations, Call centre support, Phone calling, Inbound sales, Communication, Customer Query Resolution, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Qween Network
Address
Mumbai, Maharashtra, India
Job posted by Qween Network
FAQs about this job
Show all