QA / QC Executive

Shaadi.Com

Tardeo, Mumbai/Bombay

₹30,000 - ₹40,000 monthly

Fixed

30000 - ₹40000

Earning Potential

40,000

Work from Office

Full Time

Min. 2 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

62 applicants

Job Description

Overview The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...What’s the sale for today?”. Role - As a Quality Executive, you will be responsible to maintain and improve quality of the services provided. To be a successful Quality Executive, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Quality Executive is the one who will build a customer-focused culture that is continuously improving the systems that deliver success. What you will do in this role Mentor and develop the team Evaluate calls by way of Live Bargin, Mock calls, Recorded calls, chats and e-mails. To Monitor Quality performance of employees during the calls & provide feedback To enhance the quality, productivity & presentation of calls To assist in Sales targets for the month by hand holding and motivating Process Associates To prepare report after evaluating all employees Doing Tape-review sessions as per the frequency set Assisting in process improvement initiatives Need to take projects Execute and follow-up on the Coaching & Action Plans To follow quality processes thoroughly using checklist standards Participate in huddle sessions, share inputs with Team members related to error trends, process updates and tech issues. Working in close tandem with Asst. Mgrs and other owners on the process for an excellent team and process performance Coordinate calibration sessions and adherence towards enhancing calibrated process performance Identify training needs and organize training interventions to meet quality standards Need to identify the projects & review project improvement teams and results What you should have Bachelors Degree Familiarity with web technology and comfortable with the Internet. Very strong verbal communication skills and writing skills. Clear diction and clarity in speech Extremely detail oriented and ability to organize. Excellent Analytical skills with good excel knowledge Problem-solving ability & creative - out of the box thinker Should be familiar with effective objection handling Strong integrity and work ethics.

Job role

Work location

Tardeo AC Market, Dadasaheb Vichare Road, Janata Nagar, Tardeo, Mumbai, Maharashtra, India

Department

Quality Assurance

Role / Category

Business Process Quality

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Shaadi.Com

Address

Tardeo AC Market, Dadasaheb Vichare Road, Janata Nagar, Tardeo, Mumbai, Maharashtra, India

Job posted by Shaadi.Com

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