Receptionist / Front Office Executive

Location: Mumbai ( Vile parle / Santacruz)

Department: Front Office Department

Employment Type: Full Time

Role Overview

We are looking for a Front Office Executive to manage the day-to-day operations at the hostel reception. The candidate will be responsible for handling guest check-ins and check-outs, assisting guests, maintaining records, and ensuring smooth front office operations.

The ideal candidate should have good English communication skills, a professional attitude, and basic operational knowledge.

Key Responsibilities

Front Office Operations

Handle guest check-in and check-out procedures.

Manage bookings, reservations, and guest inquiries at the front desk.

Maintain guest records, registers, and documentation.

Handle calls, emails, and walk-in inquiries in a professional manner.

Guest Handling

Welcome guests in a friendly and professional manner.

Provide information about hostel facilities, policies, and services.

Handle guest concerns or complaints and coordinate with the team for resolution.

Operations & Coordination

Coordinate with housekeeping team for room readiness and cleanliness.

Coordinate with maintenance team for any technical or room related issues.

Ensure reception area remains clean and organized at all times.

Basic Accounts & Stock Handling

Maintain basic accounts entries related to payments.

Assist with simple stock handling and record maintenance when required.

Work Schedule

Shifts: Morning / Afternoon / Night shifts (Rotational)

Weekly Off: 1 weekly off as per roster (Rotational)

Eligibility Criteria

Education:

Graduate / Diploma preferred (Hospitality background is an advantage)

Experience:

Freshers with good English communication can apply

OR

Minimum 1 year experience in Hotel / Hostel or Front Office

Skills Required

Good spoken and written English communication

Basic computer knowledge (MS Excel, Word, Email)

Good customer service and guest handling skills

Basic accounts understanding and stock handling

Ability to work in rotational shifts