Recovery Executive

Job Title: Recovery Agent

Company Overview:

Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, 

convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to 

individuals and businesses. As a first in the country, we are providing unique 24/7 services to our 

customers which include battery delivery, battery swapping & breakdown assistance.

Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance 

mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, 

teamwork, and employee well-being.

Position Overview:

We are seeking a diligent and proactive Recovery Agent to join our operations team. The Recovery 

Agent will play a crucial role in managing outstanding payments and ensuring the timely recovery of 

our assets. The ideal candidate will possess strong communication skills, a keen sense of 

responsibility, and the ability to handle challenging situations with professionalism and tact.

Roles and Responsibilities:

1. Customer Outreach and Payment Collection:

• Contact customers listed in the recovery database to discuss and arrange the payment of 

overdue amounts.

• Conduct follow-up calls as necessary to ensure payments are received within agreed 

timelines.

2. Route Planning and Execution:

• Coordinate with fellow agents and the operations manager to plan and optimize daily 

recovery routes.

• Visit customers' locations to discuss overdue payments or recover assets as required.

3. Standard Operating Procedures (S.O.P.) Compliance:

• Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the 

defined limits to handle recovery processes effectively.

• Ensure all actions taken are documented and reported in line with company policies.

4. On-Site Recovery Operations:

• Independently visit defaulters to negotiate payments or recover vehicles as per company 

guidelines.

• Handle on-site interactions with professionalism to maintain customer relationships and the 

company's reputation.

5. Deadline Management:

• Work diligently to meet deadlines set by the operations manager for recovering payments 

and assets.

• Report progress and any challenges faced to the manager in a timely manner.

6. Interpersonal Skills:

• Exhibit strong interpersonal skills to build rapport with customers and manage interactions 

positively.

• Maintain a calm and professional demeanor, even in difficult or high-pressure situations.

Preferred Candidate Profile:

• Proven experience of 1 year in a similar role involving customer interaction and debt 

collection.

• Excellent verbal communication skills in Hindi, English, and Telugu.

• Strong problem-solving abilities and attention to detail.

• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

• Knowledge of the electric vehicle industry or rental services is an advantage.

Company Benefits:

• Competitive salary package commensurate with experience and qualifications.

• Opportunity to be part of a dynamic startup environment and contribute to meaningful 

sustainability initiatives.

• Flexible work hours and a supportive work culture that values work-life balance.

• Opportunities for professional growth and development through training and skill

enhancement programs.

Additional Information:

Location: Mumbai

Experience Range: Up to 1 Year

Join us at Bijliride and be part of a passionate team committed to revolutionizing urban mobilitywhile

making a positive impact on the environment. If you are enthusiastic about driving organizational

success through effective social media management, we want to hear from you! Apply nowwith your 

resume and cover letter outlining your relevant experience and why you are the ideal candidate for

this role.