Job Description:

We are looking for a dynamic and driven BPO/KPO Recruiter to join our HR team. The ideal candidate will have a strong understanding of the BPO and/or KPO industry and be responsible for sourcing, screening, and hiring candidates for voice, non-voice, and support roles. The candidate should have strong communication skills and the ability to handle multiple tasks efficiently.

Key Responsibilities:

• Source candidates using various platforms (job portals, social media, internal database, referrals, etc.).

• Screen resumes and applications to identify potential candidates.

• Conduct telephonic or video interviews to assess candidate suitability.

• Coordinate and schedule interviews with hiring managers.

• Manage end-to-end recruitment process from sourcing to onboarding.

• Build a pipeline of qualified candidates for future hiring needs.

• Maintain recruitment reports, trackers, and documentation.

• Ensure a positive candidate experience throughout the hiring process.

• Stay updated on industry trends and best practices in BPO/KPO hiring.

• Work on bulk and niche hiring based on project requirements.

Key Skills and Qualifications:

• 1–5 years of experience in BPO/KPO recruitment (experience can be adjusted).

• Familiarity with job portals like Naukri, Monster, Indeed, and LinkedIn.

• Strong interpersonal and communication skills.

• Ability to manage multiple requirements and meet tight deadlines.

• Good understanding of BPO/KPO job roles (voice, non-voice, tech support, etc.).

• Experience in volume hiring is a plus.