Restaurant Manager

Job Title: Restaurant Manager

Location: Goregaon, Mumbai

Experience: 3–6 Years (Restraunt/Café)

Job Purpose:

To manage the overall operations of the café, ensure excellent customer service, maintain quality standards, and drive sales while leading the team efficiently.

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Key Responsibilities:

1. Operations Management

Oversee daily café operations including opening/closing, inventory, and cleanliness.

Ensure food & beverage quality, hygiene, and safety standards are consistently met.

Manage vendor coordination and stock ordering to avoid shortages or wastage.

2. Customer Service & Experience

Ensure a warm, welcoming environment for guests.

Handle customer queries, complaints, and feedback professionally.

Maintain high service standards and improve customer satisfaction scores.

3. Team Leadership

Supervise, train, and schedule café staff.

Monitor staff performance, discipline, grooming, and adherence to café SOPs.

Foster a positive and productive work environment.

4. Sales & Revenue Management

Implement promotions, upselling, and marketing activities.

Monitor billing accuracy, cash handling, and daily reconciliations.

5. Reporting & Compliance

Maintain daily operational reports, stock sheets, and sales records.

Coordinate with management on business performance and improvement plans.