A Cafe Manager is responsible for overseeing the daily operations of a cafe, which includes managing staff, ensuring customer satisfaction, and maintaining inventory. The Cafe Manager is expected to motivate staff to provide excellent customer service.

Responsibilities:

• Managing the day-to-day operations of the cafe, ensuring smooth functioning, and providing excellent customer service.
• Maintain Sales and Sales Process.
• Observe the CAFÉ and Café Operations very Carefully
• Should be able to do team meetings and operate cafe.
• Handle a Pressure & be able to lead a team at busy hours.
• Ensure all tasks/checklists are carried out as per the SOPS.
• Should know all the systems Very well, POS, Delivery system etc.
• Maintain and Addressing Online Complaints
• Hiring, training, and supervising cafe staff, including baristas and Service Associate staff.
• Ordering supplies such as coffee, milk, and snacks, as needed.
• They also take inventory of cafe supplies and order new stock.
• Monitoring daily expenses and revenues, maintaining updated records, and ensuring expenses are within budget.
•  Maintain Cash Counter and CASH List
• Maintain The Floor Very Well with Proper Addressing the Café Requirement
• Addressing customer issues and ensuring customer satisfaction. 
• Ensuring all cafe areas are clean and tidy.
• Making duty schedules and ensuring correct staffing in all departments at all time
• Timely Maintenance & repairs of all equipment's and fixtures
• Ordering, requisitions and correct receiving procedures
• Filling and sending all check lists, daily, weekly and monthly reports/Summary Sheets
• Maintain stock levels. Implement strategies to improve efficiency and profitability
• Should be in proper touch with Kitchen team and resolve conflicts
• Any Non Avaibility of Items should be message ASAP and Convey to the senior and kitchen Manager
• Liaising with management on operations and upcoming holidays/events
• Updating ordering sheets periodically to maintain optimum stock
• Maintain Grooming Standards In Café
• Take Proper Everyday Briefing with the FOH & BOH Staff
• Maintain All Rules & Regulations regarding café every department
• Always be in touch with FOH & BOH also in Backend Team When Required

Requirements:

• Strong leadership and communication skills
• Should know The Nerve of the Café what is happening in his presence or absence.
• Should have good control and command over his team
• Knowledge of food health and safety regulations.
• Strong leadership and communication skills.
• Good organizational and time-management skills.
• Basic math skills and business acumen.
• High school diploma or equivalent, with a degree in hospitality or business management being advantageous.
• Flexibility to work during opening hours, including weekends and holiday.