Restaurant Operation Manager

Role: Operations Manager – Hospitality

Location: [Mumbai]

Experience: 3–5+ years in hospitality / F&B / events (mandatory)

We’re a growing hospitality group looking for a hands-on Project Manager to anchor multiple brands, outlets, and initiatives under one roof.

You’ll be a great fit if you:

Have proven experience in hospitality (restaurants, bars, clubs, cafés or hotels).

Can multi-task across multiple projects, venues and timelines without dropping the ball.

Are comfortable coordinating with multiple teams – operations, marketing, design, kitchen/bar teams, accounts, vendors, agencies, etc.

Can own end-to-end execution – from idea to launch to on-ground follow up.

Are strong with planning, documentation and follow-through (trackers, timelines, checklists, status reports).

Have solid market research skills – competitor checks, pricing benchmarks, understanding neighbourhood dynamics, event trends, and audience behaviour.

Are people-savvy – able to get work done while keeping relationships smooth.

Are comfortable on ground – venue visits, vendor coordination, event days, audits.

Can work in a fast-paced, unstructured environment and bring structure to it.

Have good communication skills (spoken & written English; Hindi is a plus).

Are proficient with basic tools – Google Sheets/Excel, Docs, WhatsApp groups, email, basic project tracking.

Key Responsibilities:

Manage multiple projects and outlets simultaneously – launches, events, menu changes, campaigns, collaborations, etc.

Build and maintain project timelines, task lists, and responsibility matrices for each project.

Act as a bridge between management and teams – ensuring everyone knows what’s happening, by when, and who owns what.

Coordinate with external partners – agencies, vendors, artists, influencers, printers, décor, tech, etc.

Conduct regular market and competition research and share insights that help shape pricing, offerings, and marketing.

Track budgets, timelines, and deliverables, flag delays or overruns, and suggest solutions.

Prepare simple weekly project reports for management with clear status updates and next steps.

Support with new venue openings, pop-ups, festivals and special IPs as needed.

What we’re looking for as a person:

Ownership mindset – you treat the brand and projects like your own.

Problem-solver – you don’t just escalate; you propose solutions.

Detail-oriented – you notice the small things that make a big difference.

Flexible with timings on event-heavy days/weekends when required (with comp-offs where applicable).