Job Description

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, areas, and venues and promote services
• Anticipate guest needs and build rapport with customers.
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to the Guest Relations Manager when needed.
• Record information in the logbook daily.
• Ensure compliance with health and quality standards.