Retail Store Manager

Job description

Key Responsibilities:

Sales & Profitability:

•           Boost sales through cross-selling and up-selling.

•           Meet Profit & Loss (P&L) targets and ensure BBB & Amore success.

•           Improve margins with local purchases and discount control.

Customer Experience:

•           Maintain high Customer Satisfaction (CSAT v2.0).

•           Ensure on-time delivery.

•           Engage inactive and chronic customers through calls.

Operations:

•           Control operational expenses (OPEX).

•           Maintain store hygiene and cleanliness.

•           Prevent losses with shrinkage control.

•           Manage petty cash, imprest cash, and shift variance.

•           Ensure a pleasant shopping experience with in-store music.

Team Management:

•           Train and develop the store team.

•           Use both classical and new training approaches.

•           Reduce staff attrition by creating a positive work culture.

•           Plan for future leadership with succession planning (MP Succession).

Qualifications & Skills:

•           Bachelors degree in Business, Retail, or related field.

•           3-5 years of retail management experience.

•           Strong leadership and problem-solving skills.

•           Experience in P&L management and sales techniques.

•           Proficiency in MS Office and retail software.

Preferred:

•           Experience in customer engagement and store operations.

Role: Retail Store Manager

Industry Type: Retail

Department: Merchandising, Retail & eCommerce

Employment Type: Full Time, Permanent

Role Category: Retail Store Operations

Education

UG: D. Pharma , B. Pharma or Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

store manager

Retail Store Operations Store Operations Retail Operations Store Merchandising Store Planning

About company

Key Responsibilities:

Sales & Profitability:

•           Boost sales through cross-selling and up-selling.

•           Meet Profit & Loss (P&L) targets and ensure BBB & Amore success.

•           Improve margins with local purchases and discount control.

Customer Experience:

•           Maintain high Customer Satisfaction (CSAT v2.0).

•           Ensure on-time delivery.

•           Engage inactive and chronic customers through calls.

Operations:

•           Control operational expenses (OPEX).

•           Maintain store hygiene and cleanliness.

•           Prevent losses with shrinkage control.

•           Manage petty cash, imprest cash, and shift variance.

•           Ensure a pleasant shopping experience with in-store music.

Team Management:

•           Train and develop the store team.

•           Use both classical and new training approaches.

•           Reduce staff attrition by creating a positive work culture.

•           Plan for future leadership with succession planning (MP Succession).