Sales Coordinator

Soft Sales & Client Coordination Executive

Location: Worli, Mumbai (Work from Office)

Working Hours: 10:00 AM – 6:00 PM, Monday to Saturday

Employment Type: Full-time (6-Month Probation Period)

Role Overview:

We are seeking a Soft Sales & Client Coordination Executive who will handle in-office sales communication, lead follow-ups, and client coordination.

This role is focused on relationship-based soft selling, nurturing inquiries, and ensuring professional follow-ups with clients and prospects such as hotels, cafés, ice cream manufacturers, and caterers.

The role does not require field visits — all sales activities are managed from the office via phone, email, and digital communication.

Key Responsibilities:

•Lead Management & Soft Sales

• Handle incoming leads, references, and inquiries via phone, WhatsApp, social media, and events.

• Make the first connect with prospects — introducing Unnwind’s coffee products confidently and courteously.

• Conduct soft sales calls to build relationships, understand requirements, and generate interest in Unnwind products.

• Maintain structured and timely follow-ups after product samples, meetings, or discussions.

• Support the sales manager by scheduling calls or meetings with qualified leads.

•Client Coordination & Communication

• Professionally draft and send emails, quotations, and product details to potential and existing clients.

• Maintain consistent communication with clients, ensuring smooth information flow and follow-up.

• Coordinate internally with logistics, accounts, and marketing teams for sample dispatches, materials, and updates.

• Assist in preparing marketing mailers, festive greetings, or promotional communications.

• Database & Reporting

• Maintain an updated database of leads, clients, and their follow-up status in Excel or CRM.

• Generate daily or weekly reports on lead progress, client communication, and pending actions.

• Provide timely updates to management on conversions, feedback, and new opportunities.

Skills & Qualifications:

Essential Skills

• Fluent Verbal and written communication in English (and Hindi).

• Good telephone etiquette and confidence in speaking with senior professionals (hotel owners, purchase heads, etc.).

• High level of organization, follow-up discipline, and attention to detail.

• Comfortable handling multiple leads simultaneously and maintaining timelines.

Technical Skills

• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).

• Familiarity with CRM tools or lead tracking (preferred but not mandatory).

• Basic digital skills (Google Sheets, WhatsApp Business, Canva for simple creatives) are an advantage.

Educational Qualification

• Graduate and above.

• 1–3 years of experience in telesales, client servicing, or soft sales (preferably in FMCG, F&B, or hospitality sectors).

Personal Attributes:

• Pleasant, articulate, and well-presented personality.

• Good listener with a polite yet persuasive communication style.

• Self-motivated and consistent in follow-ups and reporting.

• Team player with a positive and learning-oriented attitude.

• Takes ownership of responsibilities and ensures every lead is nurtured to closure.

Compensation:

Salary: As per experience and industry standards.

Incentives or performance-based bonuses may be applicable after probation.

Interested can share CV on bhagyashree@proficienthrservices.com