Sales Coordinator

Key Responsibilities

• Enquiry handling & coordination: Receive enquiries from customers/sales team, understand requirements, coordinate internally, and ensure timely responses
• Quotations & documentation: Prepare and send quotations/introduction emails using templates and maintain proper quotation history/versions
• Follow-ups & conversion: Regular follow-up on quotes via email/WhatsApp/calls, track status (hot/warm/cold), and push for closures
• Order processing: Coordinate PO/order confirmations, proforma (if required), and ensure accuracy of product/rate/taxes/delivery terms
• Dispatch coordination: Coordinate with godown/transport for dispatch planning, delivery commitments, and sharing dispatch details with customers
• Customer communication: Provide routine updates on order status, availability, ETA, and ensure professional communication at all times
• Payment & pending coordination (support): Coordinate with accounts for outstanding status and support payment follow-ups as per process
• Reporting / MIS: Maintain trackers and share daily/weekly MIS (enquiries, quotations, orders, dispatches pending, follow-ups, etc.)

Requirements

• Graduate (Commerce preferred)
• About 2+ years experience in sales coordination / inside sales / order processing (B2B preferred)
• Strong working knowledge of Excel and professional email drafting
• Good spoken and written English + Hindi (Marathi is a plus)
• Organized, proactive, and strong follow-up discipline; ability to handle multiple tasks/customers
• Experience withTally will be an advantage