Sales Team Leader

Job Title: Team Leader – Contact Center Sales

Location: Mumbai (Local candidates preferred)

Industry: Banking / EdTech / Collections / Product & Service Sales

Job Overview:

We are hiring a result-driven Team Leader – Contact Center Sales with strong expertise in managing high-volume calling teams across banking, edtech, collections, and product/service sales. The role demands hands-on leadership, strong sales acumen, and the ability to deliver aggressive targets in a fast-paced, high-pressure environment.

Key Responsibilities:

Lead a team of 10–20 sales/collections agents handling outbound/inbound calls

Drive revenue, conversions, or recovery targets depending on the process (sales/collections)

Monitor and improve key metrics such as connect rate, conversion %, RPC (Right Party Connect), PTP (Promise to Pay), and collections efficiency

Ensure daily productivity targets (calls, talk time, follow-ups) are consistently met

Conduct live call monitoring, audits, and feedback sessions to improve pitch, objection handling, and closures

Drive urgency creation and negotiation quality on calls to improve conversions/recoveries

Manage lead funnel / allocation strategy to maximize output from fresh and existing data

Handle escalations and critical closures for high-value customers

Work closely with QA, Training, and Ops to drive continuous performance improvement

Ensure strict adherence to compliance, scripts, and regulatory guidelines (especially for banking/collections)

Key Requirements:

3–7 years of experience in contact center sales/collections (Banking, EdTech, or similar domains)

Minimum 1–2 years of team handling experience in a target-driven environment

Strong understanding of sales funnels, calling metrics, and conversion levers

Experience in handling high-pressure, high-volume calling environments

Proven track record of meeting/exceeding revenue or collection targets

Excellent communication, negotiation, and objection-handling skills

Hands-on experience with CRM/dialers (Ameyo, Knowlarity, LeadSquared, etc.)

Preferred Skills:

Experience in loan sales, insurance, edtech counseling, or collections (early/late bucket)

Strong ability to coach bottom performers and scale top performers

Data-driven decision-making and real-time problem-solving ability

KPIs / Success Metrics:

Revenue / Collections target achievement

Conversion rate / Recovery rate

Connect rate, RPC, PTP, and productivity metrics

Quality scores and compliance adherence

Team attrition and engagement levels