Sales Team Leader

• Responsible for managing a team of 15-18 team members of Inbound customer service).
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
• Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
• Manage escalated customer calls (complaints) with end-to-end resolution.

This job is for Kotak Mahindra Bank and it will be directly on Bank Payroll