Sales Team Leader And Sales Executives

Job Title

Credit Card Sales Team Leader

Department

Sales / Retail Banking / Financial Services

Reports To

Area Sales Manager

Job Summary -

The Credit Card Sales Team Leader is responsible for leading, motivating, and managing a team of sales executives to achieve credit card acquisition targets. The role involves driving sales performance, ensuring compliance with banking regulations, coaching team members, and maintaining high standards of customer service.

Key Responsibilities

Sales & Performance Management

Lead and manage a team of credit card sales executives to achieve monthly and quarterly targets

Develop and implement sales strategies to increase credit card acquisition

Monitor daily sales activities, pipeline, and conversions

Analyse sales performance and prepare regular reports for management

Team Leadership & Development

Recruit, train, and onboard new sales team members

Conduct regular coaching, mentoring, and performance reviews

Motivate the team through incentives, recognition, and goal-setting

Ensure team discipline and adherence to company policies

Customer & Market Management

Support the team in handling high-value or complex customer cases

Ensure excellent customer experience and service quality

Identify new market opportunities, partnerships, and lead sources

Address customer escalations and resolve complaints effectively

Compliance & Process Adherence

Ensure strict compliance with bank policies, KYC norms, and regulatory guidelines

Maintain accurate documentation and reporting

Prevent mis-selling and ensure ethical sales practices

Key Skills & Competencies

Strong leadership and people management skills

Proven sales and negotiation abilities

Good understanding of credit card products and banking regulations

Excellent communication and interpersonal skills

Target-driven with strong analytical and problem-solving abilities

Ability to work under pressure and meet deadlines

Qualifications

12+ and graduate

Experience

1-4 years of experience in credit card or financial product sales

At least 1–2 years of experience in a team leadership or supervisory role