Senior Customer Care Coordinator

Job Title: Customer Service Executive International Voice Process

Location: Malad / Thane

Salary Range: 25,000- 40,000 per month

Work Mode: Work from Office

Shift: Rotational US & Australian Night Shifts

Week Offs: Rotational 2 days off per week

About the Role:

We are hiring experienced Customer Service Executives for our International Voice Process. The ideal candidate will have prior experience in handling global customers, delivering excellent service, and ensuring first-contact resolution.

Key Responsibilities:

Handle inbound/outbound calls for international customers (US/Australia).

Resolve queries, provide accurate information, and ensure customer satisfaction.

Maintain professionalism and empathy in all customer interactions.

Update and manage customer records in the system.

Meet performance targets related to quality, productivity, and customer satisfaction.

Adhere to process guidelines, company policies, and compliance standards.

Requirements:

6-12 months of international voice process experience is mandatory.

Excellent verbal communication skills in English.

Strong problem-solving, active listening, and interpersonal skills.

Flexibility to work in rotational US/Australian night shifts.

Rotational 2 week offs.

Immediate joiners preferred.

Perks & Benefits:

Salary up to 40K + performance-based incentives.

Career growth and learning opportunities.

Work in a dynamic and supportive environment.

How to Apply:

Send your CV-vibrantzz.hussain@gmail.com

Call - 9137234426

WhatsApp - 7045288819