Senior Customer Service Representative

Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to manage inquiries and resolve issues effectively. This role requires excellent communication skills and a passion for delivering exceptional customer experiences.

Responsibilities

1. Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.
2. Provide exceptional customer service by understanding customer needs and offering appropriate solutions.
3. Document customer interactions and maintain accurate records in the CRM system.
4. Collaborate with team members to improve customer service processes and enhance customer satisfaction.
5. Identify trends in customer inquiries and provide feedback to management for continuous improvement.
6. Train and mentor junior customer service representatives as needed.

Skills and Qualifications

1. 1-6 years of experience in customer service or related field.
2. Excellent communication skills in English (verbal and written).
3. Strong problem-solving skills and the ability to think critically under pressure.
4. Proficiency in using customer service software and CRM systems.
5. Ability to work independently as well as part of a team.
6. Strong organizational skills and attention to detail.
7. Empathy and patience when dealing with customer concerns.