Senior Customer Service Representative

Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and a passion for delivering outstanding service to our customers.

Responsibilities

• Provide exceptional customer service by responding to inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner while maintaining a positive attitude.
• Document customer interactions and feedback accurately in the CRM system.
• Work collaboratively with team members to improve customer service processes and share best practices.
• Assist in training and mentoring junior customer service representatives.
• Analyze customer feedback and identify trends to suggest improvements in services or products.

Skills and Qualifications

• 1-6 years of experience in customer service or a related field.
• Strong verbal and written communication skills in English.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle difficult situations and manage customer expectations effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes quickly.
• Excellent interpersonal skills and a team-oriented mindset.