Senior Customer Service Representative

Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, showcasing exceptional communication skills and a strong commitment to customer satisfaction.

Responsibilities

• Assist customers with inquiries and issues via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions and alternatives.
• Maintain a high level of professionalism and empathy in customer interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with other departments to enhance customer experience.
• Identify trends in customer inquiries and report to management for process improvement.
• Train and mentor junior customer service representatives.

Skills and Qualifications

• 1-6 years of experience in customer service or related field.
• Strong communication skills in English; proficiency in additional languages is a plus.
• Ability to handle difficult conversations and resolve conflicts effectively.
• Proficient in using customer service software and CRM tools.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-oriented mindset with a passion for helping others.