Senior Customer Service Representative

Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, demonstrating exceptional communication and problem-solving skills to enhance customer satisfaction.

Responsibilities

1. Handle customer inquiries and complaints in a professional and courteous manner.
2. Provide accurate information and assistance regarding products and services.
3. Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
4. Document customer interactions and maintain detailed records of inquiries and resolutions.
5. Collaborate with other departments to improve overall customer experience.
6. Continuously update knowledge of company products, services, and policies.

Skills and Qualifications

1. 1-6 years of experience in customer service or a related field.
2. Proficient in using customer service software and tools.
3. Strong verbal and written communication skills in English and local languages.
4. Excellent problem-solving skills and ability to think on your feet.
5. Ability to work in a fast-paced environment and manage multiple tasks effectively.
6. Strong interpersonal skills and a customer-oriented mindset.