Senior Customer Service Representative

We are looking for an experienced Senior Customer Service Representative. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Location: Mumbai

Salary: 16k to 40k (Based on last drawn salary and process)

Responsibilities:

• Handle inbound and outbound calls, emails, and chats from international clients.
• Provide exceptional customer service and support.
• Resolve customer inquiries and issues efficiently.
• Meet performance metrics and targets.

Requirements:

• HSC or equivalent.
• Prior BPO/customer service experience is a plus.
• Excellent command on English language (verbal and written).
• Ability to handle stressful situations and work in a fast-paced environment.
• Proficiency in using computers and relevant software.
• Ability to work during night shifts or flexible hours.
• Should have all the documents i.e. education, personal and experience

Benefits : 

• Attractive package with performance based incentives.
• Comprehensive health benefits.
• Opportunities for growth and career development.
• Transport facility 

For further inquiries, please contact or whatsapp

Yogita - 9167080474