Senior Customer Service Representative

Description

We are seeking a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to manage inquiries and resolve issues effectively. This role requires excellent communication skills and a passion for delivering exceptional customer experiences.

Responsibilities

• Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.
• Provide exceptional customer service by understanding customer needs and offering appropriate solutions.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Identify trends in customer inquiries and provide feedback to management for continuous improvement.
• Train and mentor junior customer service representatives as needed.

Skills and Qualifications

• 1-6 years of experience in customer service or related field.
• Excellent communication skills in English (verbal and written).
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently as well as part of a team.
• Strong organizational skills and attention to detail.
• Empathy and patience when dealing with customer concerns.