Senior Customer Services Executive

Job Title:International Banking Voice Specialist – Customer Service (US)

Process Overview: Join the prestigious Banking Process, handling U.S customers.

This is a pure voice process where you will assist customers with their banking needs, ensure safety of their accounts, and deliver exceptional service.

Key Responsibilities:Provide customer support for account balances, interest rates, and general banking queries.

• Manage inbound & outbound calls with professionalism and accuracy.
• Investigate and resolve customer concerns efficiently.
• Review suspicious activities and support customers in securing compromised accounts.
• Assist in card reissuance, transaction reversal, & fraud investigation.
• Maintain high standards of confidentiality, compliance, and quality.

Shift Window:

• US Shift: 5:00 PM – 9:00 AM
• Any 9-hour rotational shift within the above window
• Pure Voice Banking Process

Salary Structure (Based on Experience):BPO Z: ₹3.80 LPA – ₹4.70 LPA• HSC + up to 35 months exp. OR Graduate + <24 months exp

BPO 1: Up to ₹5.20 LPA• HSC + 36+ months exp. OR Graduate + 2 years exp

BPO 2: Up to ₹6.20 LPA - ₹8.LPA • Graduate + 5 years exp

• Eligibility Criteria:Minimum HSC / Graduate (any stream)
• Good communication skills (spoken & written)
• Willingness to work in night/rotational shifts
• Prior Voice Process or Banking Domain experience is an added advantage
• Immediate joiners preferred
• Mandatory Documents:Offer Letter, Relieving Letter, Bank Statements, Last 3 Payslips
• All Semester Mark Sheets (Mandatory)
• EPFO Service History (Mandatory)
• 🚀 Why Join This Process?Opportunity to work with a leading global bank
• Excellent career growth in international process
• Professional, stable, and supportive environment
• Skill development in banking, compliance & financial operations

Apply Now – Limited Seats Available!Call / WhatsApp: 9326479640

HR Snehal Rathod

Vibrantzz Management Services