Senior Customer Services Executive

Job Description – Chat Process (UK Shift)

Position: Customer Support Executive – Chat Process

Location: Malad West, Mumbai

Work Schedule: 5 days working, 2 rotational week offs

Shift: UK Shift

• Key Responsibilities Handle customer queries via chat with professionalism and accuracy.
• Provide timely resolutions while maintaining high customer satisfaction.
• Document interactions and escalate issues when necessary.
• Collaborate with team members to improve overall service quality.
• RequirementsPrior BPO experience or chat process experience is mandatory.
• Excellent English communication skills (written and verbal).
• Ability to multitask and manage time effectively.
• Comfortable working in rotational week offs and UK shift timings.
• Strong problem-solving skills and customer-centric approach.
• Benefits 5-day work week with rotational offs.
• Exposure to international (UK) process.
• Growth opportunities within the organization.