Senior Operations Manager

Senior Operations Manager

Role Overview

The Senior Operations Manager is responsible for leading and optimizing day-to-day operational activities, driving process excellence, improving productivity, and ensuring seamless cross-functional coordination. This role is strategic and hands-on—focused on building scalable systems, driving operational KPIs, and enabling organizational growth.

Key Responsibilities:

1. Operational Strategy & Execution

• Develop and implement operational strategies aligned with organizational goals.
• Optimize workflows, processes, and SOPs to drive efficiency and cost savings.
• Lead transformation and automation initiatives across operations.

2. Team Leadership & Management

• Manage, mentor, and develop cross-functional operations teams.
• Set performance goals, track progress, and conduct regular performance reviews.
• Foster a high-performance culture rooted in accountability and continuous improvement.

3. Process Improvement & Quality Management

• Conduct root cause analysis and implement corrective actions for recurring issues.
• Establish measurable performance metrics and continuously monitor KPIs.
• Champion lean, Six Sigma, or other process improvement methodologies.

4. Cross-Functional Collaboration

• Work closely with Product, Finance, HR, Supply Chain, Sales, and Customer Success teams.
• Serve as a key liaison for operational alignment across internal functions.
• Ensure smooth onboarding of new processes, systems, and technologies.

5. Budgeting & Resource Planning

• Create and manage departmental budgets, forecasts, and resource allocation plans.
• Identify cost-reduction opportunities without impacting service quality.
• Track operational expenses and ensure compliance with financial targets.

6. Risk Management & Compliance

• Ensure adherence to regulatory, legal, and internal compliance standards.
• Identify operational risks and implement mitigation plans.
• Maintain accurate operational documentation and audit readiness.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field (MBA preferred).
• 5-7+ years of experience in operations, with at least 3–5 years in a leadership role.
• Strong analytical and strategic thinking skills.
• Proven experience driving process improvements and managing complex operations.
• Excellent leadership, communication, and stakeholder management abilities.
• Proficiency in data analysis tools (Excel, SQL, BI dashboards) is a plus.
• Experience with Lean/Six Sigma methodologies preferred.

Key Competencies

• Operational Excellence
• Strategic Planning
• Team Leadership & Development
• Decision-Making & Problem Solving
• Project & Program Management
• Cross-Functional Collaboration
• Data-Driven Mindset
• Change Management