Service Coordinator - Laptop

Role Summary:

Responsible for managing end-to-end enterprise service operations, including bulk device diagnosis, service coordination, customer communication, and internal stakeholder follow-ups to ensure timely and efficient case closures.

Key Responsibilities:

• Coordinate bulk diagnosis and QC reporting for enterprise laptops (~100 devices/month) and share reports with the sales team.
• Act as the primary point of contact for enterprise service cases (pickup and onsite).
• Coordinate with logistics for device pickup and delivery.
• Follow up with service centers for estimates, repair status, and closures.
• Ensure regular communication with enterprise customers and partners via calls and emails.
• Coordinate onsite service requests with service centers.
• Manage BER cases, including depreciation follow-ups and replacement coordination.
• Liaise with finance for timely repair payments and PO release for replacements.
• Support sales and enterprise partners through regular coordination and site visits.

Skills & Experience:

• 4 - 9 years of experience in service operations or enterprise support.
• Strong coordination, follow-up, and communication skills.
• Ability to manage high-volume service cases efficiently.
• Basic proficiency in Excel and reporting.