Service Coordinator - Laptop

Onsitego

Andheri East, Mumbai/Bombay

₹33,000 - ₹36,000 monthly

Fixed

33000 - ₹36000

Earning Potential

36,000

Work from Office

Full Time

Min. 3 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

5 applicants

Benefits include: PF, Health Insurance

Job Description

Role Summary:

Responsible for managing end-to-end enterprise service operations, including bulk device diagnosis, service coordination, customer communication, and internal stakeholder follow-ups to ensure timely and efficient case closures.


Key Responsibilities:

  • Coordinate bulk diagnosis and QC reporting for enterprise laptops (~100 devices/month) and share reports with the sales team.
  • Act as the primary point of contact for enterprise service cases (pickup and onsite).
  • Coordinate with logistics for device pickup and delivery.
  • Follow up with service centers for estimates, repair status, and closures.
  • Ensure regular communication with enterprise customers and partners via calls and emails.
  • Coordinate onsite service requests with service centers.
  • Manage BER cases, including depreciation follow-ups and replacement coordination.
  • Liaise with finance for timely repair payments and PO release for replacements.
  • Support sales and enterprise partners through regular coordination and site visits.


Skills & Experience:

  • 4 - 9 years of experience in service operations or enterprise support.
  • Strong coordination, follow-up, and communication skills.
  • Ability to manage high-volume service cases efficiently.
  • Basic proficiency in Excel and reporting.


Job role

Work location

Skyline Icon, Andheri - Kurla Road, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

Education

Graduate

Skills

MS Excel, Follow up, Laptop repairing, Service delivery

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Onsitego

Address

Skyline Icon, Andheri - Kurla Road, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra, India

Job posted by Onsitego

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