Service Engineer

Role Description:

• Consulting on Home Automation Solutions: Engage with clients to assess their needs and recommend appropriate Whitelion home automation products and solutions.

• Generate Quotations and Verification: Prepare and verify detailed and accurate quotations based on client requirements and product specifications.

• Client Needs Assessment and Verification: Understand the unique requirements of each client and provide customized solutions to enhance their home automation experience.

• Site Layout Verification or Assessment: Conduct on-site or remote verification of the client’s layout to ensure it aligns with the provided quotation and recommended solutions.

• Solution Implementation: Provide technical advice and solutions for the installation and configuration of Whitelion products.

• Installation Recommendations: Offer recommendations to clients on the best practices and requirements for product installation, including any necessary infrastructure or setup adjustments.

• Servicing Support in Absence of Service Staff: In case a service person is unavailable, the consultant may be required to handle servicing responsibilities to ensure uninterrupted client support.

• Client Communication: Maintain regular communication with clients to ensure satisfaction, clarify queries, and update them on product status and delivery.

• Collaboration with Sales & Engineering Teams: Work closely with internal teams to ensure seamless product delivery, installation, and post-installation support.