Store Manager

About Gabru Di ChaapGabru Di Chaap is a fast-growing Quick Service Restaurant (QSR) brand known for its high-quality food, exceptional service, and strong operational standards. We are looking for a proactive and experienced Store Manager to lead our restaurant operations and ensure smooth day-to-day functioning.

• Key Responsibilities1. Store Operations ManagementOversee daily store operations to ensure efficiency and adherence to brand standards.
• Ensure compliance with food safety, hygiene, and quality control guidelines.
• Manage inventory, stock levels, ordering, and vendor coordination.
• Monitor food cost, wastage control, and operational expenses.
• 2. Team Leadership & DevelopmentManage, train, and motivate the store team (FOH & BOH).
• Conduct daily briefings, assign duties, and ensure performance standards.
• Handle staff scheduling, attendance, and performance reviews.
• Foster a positive work culture and team engagement.
• 3. Customer ExperienceEnsure exceptional customer service and quick resolution of customer queries and complaints.
• Monitor service quality and maintain high customer satisfaction scores.
• Implement suggestive selling and upselling practices.
• 4. Sales & Revenue ManagementAchieve monthly sales targets and work on strategies to improve revenue.
• Analyze daily/weekly sales reports and implement corrective measures.
• Ensure delivery platforms (Swiggy, Zomato, etc.) are managed efficiently.
• 5. Store Hygiene, Maintenance & ComplianceMaintain cleanliness, ambiance, and upkeep of the store.
• Ensure all equipment is functioning properly and coordinate repairs.
• Follow SOPs, statutory compliance, and audit guidelines.
• 6. Cash & Inventory ControlManage cash handling, billing operations, and daily cash/UPI settlements.
• Prevent pilferage, maintain accurate stock records, and conduct stock audits.
• Required Qualifications & SkillsMinimum 2–4 years of experience in QSR/Restaurant management.
• Strong leadership, communication, and team-handling skills.
• Knowledge of food cost management, P&L understanding, and QSR operations.
• Ability to work under pressure and handle operational challenges.
• Basic computer literacy (POS systems, Excel, etc.).
• Preferred AttributesCustomer-focused mindset.
• Problem-solving and decision-making abilities.
• High level of accountability and integrity.
• Flexible to work in shifts, weekends, and holidays.