Supervisor/Incharge

About Us

Boulangerie Amann is an upcoming artisanal cloud bakery specializing in European breads, Viennoiserie, and classic desserts made with traditional techniques and uncompromising quality. Our philosophy is simple: respect the product, and you respect the customer.

We are building a small, disciplined team that values craftsmanship, professionalism, and attention to detail.

Role Overview

The Service Lead is responsible for managing front-of-house service operations while preparing a limited beverage menu that includes cold brew coffee, matcha drinks, and house-made cheong beverages.

This role combines customer service leadership, beverage preparation, and order coordination, ensuring every customer interaction reflects the quality and care behind our products.

Key Responsibilities

• Customer Service - As a cloud bakery, most of our interactions with customers will be over phone calls, messages, and follow-ups
• Assist customers with general queries and grievances
• Handle aggregatoy orders, takeaway orders, and basic POS transactions
• Maintain a clean, organized, and welcoming service area
• Prepare beverages to recipe standards, including cold brew coffee drinks, matcha-based beverages, and cheong-based drinks (Korean fruit syrup beverages)
• Ensure adherence to recipes and presentation
• Proper beverage hygiene and equipment care
• Efficient service during busy periods
• Basic food prep for sandwich menu
• Manage daily opening and closing service routines
• Train staff to follow SOPs
• Set the tone for service standards and professionalism
• Help train new staff in packaging, service and beverage preparation
• Support smooth communication between kitchen and service team

Requirements

• Previous experience in café, bakery, or hospitality service
• Comfortable preparing basic coffee and matcha beverages (training will be provided)
• Strong communication and customer service skills
• Conversational-level English speaking and writing skills
• Ability to work calmly in a fast-paced environment
• Organized, reliable, and detail-oriented

Bonus if you have:

• Experience in specialty coffee or café operations
• Interest in artisanal baking and food craftsmanship

What We Offer

• Opportunity to grow with us from the ground up
• Work-life balance
• A respectful work culture built around craft and professionalism
• Performance-based incentives