Team Leader

Roles and Responsibilities 

· 

Be

responsible for the team’s overall performance.

• Ensure timely and effective

completion of assigned tasks.

• Resolve queries in exceptional

situations and escalate them, when required (by following proper channels).

• Compile and publish reports on teams’

performance reports on set frequencies (Daily/Weekly/Monthly etc.).

• Coordinate periodic and regular

meetings with other Team Leaders, Trainers and Managers to discuss process

impediments, needed resources or issues/delays in completing the task.

• Provide the team with a vision of

the process objectives.

• Motivate and inspire team members

not only to achieve but exceed customers expectation by leading them by

examples.

• Be sensitive to the needs of the

team members and create an environment oriented to trust, open communication,

creative thinking, and cohesive team effort.

• Facilitate problem solving and

collaboration.

• Conduct quality analysis on the

listings processed by moderators, ensure teams quality is up to the set

benchmark.

• Keep the Managers/Leaders informed

of task accomplishment, issues and status.

• Focus on accelerating teams’

performance.

• Understanding towards

business/organization objectives.

• Willingness to add value to

company’s Culture, Mission and Vision

Desired Candidate Profile 

Proven work experience as a team

leader or supervisor

• In-depth knowledge of performance

metrics

• Organizational and time-management

skills

• Decision-making skills

• Degree in Management or training

in team leading is a plus

· 

Good

PC skills, especially MS Excel

• Excellent communication and

leadership skills

Preferred Skills:

·        Strong communication skills in English

. Team Lead on papers

. International Banking with AML / KYC

Critical Competencies:

·        Customer Service

·        Good analytical skills

·        Must be very good with data representation

·        Must be very good with MS Excel

·        Time Management

·        Ability to multi-task