Team Leader - Email Support
AYT KPO LLP
Team Leader - Email Support
AYT KPO LLP
Malad West, Mumbai/Bombay
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 31 Mar 2026 - 14 Apr 2026 | Time: 12.00 pm - 06.00 pm...See details
Urgently hiring
Fast HR reply
Benefits include: PF
Job Description
Job Summary - Team Leader - Email Support Executive (Night Shift)
The Customer Service Team Lead is responsible for supervising, coaching, and supporting a team of customer service representatives to ensure the delivery of high-quality customer support. This role focuses on driving team performance, maintaining service standards, resolving escalated customer issues, and collaborating with internal departments to improve customer experience and operational efficiency.
Key Responsibilities:
* Lead, coach, and motivate the customer service team.
* Handle escalated and complex customer issues.
* Ensure timely, accurate, and professional customer support.
* Collaborate with other departments to resolve issues and improve processes.
* Identify trends and recommend service improvements.
* Support training and on boarding of new team members.
Night Shift - 7:00 PM - 4:00 AM / 9:00 PM - 6:00 AM / 10:00 PM - 7:00 AM
Company Profile:-
Hire My Assistants provides virtual assistant services from India, with our offices in Mumbai and Virginia. We offer remote personal and executive assistant services across customer support, chat support, and administrative functions.
Website: www.hiremyassistants.com
Job role
Work location
Dlh Park, Swami Vivekananda Road, Rani Sati Nagar, Sunder Nagar, Malad West, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Skills
Email support, Chat support, Team handling, Client communication, Handling escalations, Team leading, Email process, Customer care, Leadership skills, International BPO, Non-Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
21 - 30 years
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
31 Mar 2026 - 14 Apr 2026
Time
12.00 pm - 06.00 pm
Other instructions
Candidates must carry a copy of their updated CV/Resume.
About company
Name
AYT KPO LLP
Address
Dlh Park, Swami Vivekananda Road, Rani Sati Nagar, Sunder Nagar, Malad West, Mumbai, Maharashtra, India
Job posted by AYT KPO LLP
FAQs about this job
Show all
Read walk-in details before you register