Job descriptionComm Skills - Fluent in speaking English and Hindi . Marath is an added advantage.

Key Responsibilities:

 Customer Support: Respond to customer inquiries via multiple channels

(chats & Phone) in a timely and professional manner.

 Issue Resolution: Identify, and resolve customer concerns, whether related

to products, services, or account-related issues, ensuring high-quality

solutions.

 Product Knowledge: Maintain a thorough understanding of company

products, services, and policies to provide accurate information and

assistance to customers.

 Customer Feedback: Collect, document, and share customer feedback with

relevant departments to improve service quality and customer satisfaction.

 Data Entry & Reporting: Log customer interactions in the CRM system and

ensure all information is up-to-date and accurate. Assist in tracking support

trends and reporting metrics.

 Collaboration: Work closely with other departments (e.g., Sales, Technical

Support, Marketing) to resolve issues and improve the customer experience.

 Customer Advocacy: Act as the voice of the customer within the company,

suggesting improvements or changes based on customer feedback and

observations.

 Escalations: Manage customer escalations effectively, ensuring a prompt

resolution while maintaining a positive relationship with the customer.

 Outbound Calling : Open to calling customers / Partners proactively for

various information and follow-up.

Skills & Qualifications:

 Experience: 6months-2 years in customer service, support, or a related field

preferred. Experience in E-Commerce background preferred.

 Communication: Excellent verbal and written communication skills. Ability to

communicate complex information in a clear and friendly manner.

 Problem Solving: Strong analytical and troubleshooting skills with a

proactive approach to resolving customer issues.

 Customer-Focused: A positive, customer-first attitude with a passion for

delivering high-quality service and exceeding customer expectations.

 Technical Proficiency: Comfortable using CRM tools, support software, and

other communication platforms..

 Team Player: Ability to collaborate effectively with colleagues and cross-

functional teams to achieve goals.

 Adaptability: Comfortable working in a fast-paced, dynamic environment with

changing priorities.

Additional Requirements:

 High school diploma or equivalent required; associate's degree or higher

preferred.