Telecalling Executive

• Outbound Calling:

Make outbound calls to prospective customers using a prepared script.

Introduce the company's products or services and explain their benefits to the potential customers.

• Lead Generation:

Identify and qualify potential leads through phone conversations.

Gather information about the customer's needs and preferences to determine if they are a potential fit for our offerings.

• Appointment Setting:

Schedule appointments for sales representatives to meet with qualified leads.

Ensure that the appointments are appropriately recorded in the CRM system.

• Product/Service Knowledge:

Stay informed about the company's products or services to address customer inquiries accurately.

Continuously update your knowledge of offerings and any changes or updates.

• Customer Follow-Up:

Follow up with potential customers who have shown initial interest but have not yet committed to an appointment or purchase.

Maintain regular communication to build relationships and address any concerns.

• Sales Support:

Provide support to the sales team by updating them on qualified leads and appointment schedules.

Collaborate with the sales team to ensure a smooth handover of leads.

• Data Entry and Reporting:

Accurately record customer information, interactions, and outcomes in the CRM system.

Prepare daily, weekly, and monthly reports on call activities and results.