Telecalling Executive

Job Description: SMRE Telecaller – Service Reminder Executive(Maruti Suzuki Authorized Dealership)

Role Objective: Proactively engage existing Maruti Suzuki car owners through outbound calls to drive timely service appointments, improve customer retention, and stabilize workshop throughput. In short: prevent missed services before they become missed revenue.

• Key Responsibilities:
• Make outbound reminder calls to Maruti Suzuki car owners for periodic, free, and paid services.
• Educate customers on service due dates, mileage-based schedules, and service benefits.
• Schedule service appointments and coordinate slots with the workshop/service advisors.
• Update and maintain customer records in CRM/DMS with call status and appointment details.
• Execute follow-up calls for no-shows, postponed services, and pending confirmations.
• Handle basic customer queries related to service timelines, charges (indicative), and offers.
• Collect customer feedback and escalate dissatisfaction to the service team immediately.
• Ensure compliance with Maruti Suzuki brand communication guidelines and data privacy norms.

• Eligibility & Skill Requirements:
• Minimum 12th pass (graduates preferred).
• Prior experience in telecalling / customer service / automotive service coordination preferred.
• Strong verbal communication in Hindi and local language; basic English preferred.
• Clear diction, polite tone, and customer-first mindset.
• Ability to work with CRM/DMS software and Excel.
• Comfortable with structured targets and process discipline.

• Work Location: Various Maruti Suzuki Authorized Dealership – Service Operations all over Mumbai

• Compensation & Growth:
• Fixed salary + incentives
• Career progression into Service Coordination / CRM Executive roles