We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and

outbound telephone calls to achieve sales targets.

To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure

environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as

well as demonstrate exceptional communication, negotiation, and customer service skills. You should also

be able to liaise with the appropriate departments to resolve customer complaints.

Job Location .Mumbai

Job Responsibilities:

Calling existing and potential customers to persuade them to purchase company products and services.

should be able to manage inbound or outbound telephone calls and assisting with customer inquiries, as

well as maintaining an accurate record of all calls made and received.

Include cross-selling or up-selling our products where possible,

Accurately recording details of customers’ purchase orders and payments

Processing all customer purchases accordingly.

Generating promising leads for the outside sales team to pursue.

Managing customer accounts by ensuring that existing customers remain satisfied with company

products and services.

Developing and sustaining solid relationships with customers to encourage repeat business.

Using sales scripts proffered by the company to drive sales and respond to customer rejections.

Developing in-depth knowledge of customer products and services to make suitable recommendations

based on customers' needs and preferences.

Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements:

10+2 / Bachelor’s degree is preferred

Certified Sales Professional (CSP) accreditation is advantageous.

Proven experience working as a telesales executive.

Proficiency in all Microsoft Office applications.

The ability to follow scripts.

Strong negotiation and consultative sales skills.

Excellent organizational and problem-solving skills.

Effective communication skills.

Exceptional customer service skills.