Translator

Job Title:

Mandarin Language Customer Support Executive / Travel Support Translator

Job Location:

Santacruz, Mumbai

Employment Type:

Full-Time

Job Summary:

We are hiring a Mandarin-speaking Customer Support Executive / Translator based in Santacruz, Mumbai to support both:

1. International travelers (from India or other non-Chinese speaking countries) visiting China, and
2. Travelers from China visiting other countries.

The role involves acting as a communication bridge, offering translation and travel assistance, and resolving language-related challenges through phone, chat, or remote support.

Key Responsibilities:

• Provide real-time Mandarin–English translation support.
• Offer Mandarin-to- language translation (English as needed).

General Responsibilities:

• Provide telephonic, chat, and remote assistance to resolve customer issues.
• Maintain detailed logs of customer queries and case resolutions.
• Coordinate with international hotels, hospitals, authorities, and vendors.
• Ensure professional, prompt, and accurate communication at all times.

Mandatory Skill Requirements:

• Must be able to Speak, Read & Write Mandarin fluently.
• Good command over English and/or Hindi.
• Strong communication and interpersonal skills.
• Ability to handle customers patiently and professionally.
• Basic computer proficiency (Emails, WhatsApp, MS Excel, CRM tool